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Expert CX Solutions

Delivering outstanding customer experience goes beyond handling enquiries—it’s about nurturing relationships through all interactions.

With two decades of experience in omnichannel CX, we understand the intricate nuances of customer journeys be it on the phone, online or even via text. From providing call centre services to chat, messaging and customer relationship management, we don't just handle interactions; we create moments that matter.

Supporting the Following UN Sustainable Development Goals:
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Unique Advantages

Enhanced customer experience

Access expertise, skills and technology for enhanced customer experience. From mapping journeys and supporting omnichannel CX, to writing scripts and taking calls we can build the solution to your CX challenges.

Expert technical support

Tap into a wide talent pool with the right skills and training to deliver swift issue resolution. We will help you hit those first-time resolution metrics and can support multi-lingual requirements.

Empathetic complaints management

Benefit from years of complaint management experience. Let our dedicated teams handle customer grievances with empathy, precision and care, ensuring swift resolution and elevated satisfaction.

Cost-efficient CX solutions

Optimize your resource allocation and save on costs with our strategic approach to customer support. Our right-shore approach helps clients build customer care teams with the necessary skills while maximizing budget efficiency.

Omnichannel, Multilingual, Agile CX Solutions

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Omnichannel, Multilingual, Agile CX Solutions

Building and manging high-performing customer service teams in-house is resource-intensive and across all stages:

  • Recruitment and Onboarding
  • Training and Development
  • Managing and Scaling

Importantly, building CX solutions that align with customer expectaitions requires access to customer service experts, technology and, most importantly, a broad talent pool.

At ADEC, we have the skills, the tools and access to multilingual talent to deliver outstanding CX. With over 20 years of experience, our solutions encompass a wide range of services from voice to chat and chatbots, asynchronous messaging and customer relationship management (CRM). While our offshore and onshore capabilities provide tailored solutions at optimal costs.

Let us take the burden of managing CX while turning every touchpoint into brand-building opportunities.

Explore ADEC Workforce

Comprehensive CX Services

Voice
Chat
Asynchronous Messaging
AI Assistance
CRM

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